Return and Exchange policy FAQ
What is the time frame for returns?
Within 7 calendar days of the delivered date.
The item I received is damaged!
If the purchased product is delivered damaged, reach out to us within 24 hours of receiving the item.
The item is faulty!
If the purchased product is faulty, reach out to us within 7 calendar days of the delivered date.
What items are non-refundable?
Gift cards
Free items (if applicable)
Shipping charge ( For damaged or faulty items shipping charge also will be refunded, if applicable )
Can the items be exchanged?
Sorry, we don't allow exchanges due to complexity in shipping & handling process.
Who pays the return shipping cost ?
1 - For faulty items or Items received damaged : Bring To Door pays the return shipping cost. We will arrange the full refund once the item is returned to our warehouse & inspected.
2 - Returns for change of mind/any other reasons : Customer needs to pay the return shipping cost + 10% restocking fee. We will arrange a partial refund once the item is returned to our warehouse.
3 - To cancel an order in transit, which is considered as Return to Sender*** Request : a 10% restocking fee would be deducted from your refund. We will arrange a partial refund once the item is returned to our warehouse.
Please note that we cannot guarantee if the Return to Sender*** request will be successful. If failed, the customer needs to REJECT THE ITEM WHEN ITS ARRIVED.
*** IF NOT REJECTED AT ARRIVAL - the customer will need to cover the return cost. Please ensure the item is not used and keeps its original packaging.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. The refund request will be processed within 3 - 5 working days after receiving your returned item.
What are the refund options?
The following refund options are supported:
Refund to the original payment method
Refund to store credit (if applicable)
How do I arrange the return?
Please send an email to : sales@bringtodoor.com.au
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
My question is not addressed...
If you have any queries regarding return or refund, reach us out :)
sales@bringtodoor.com.au
